For all requests related to Online Systems, please fill out the form below.
For all requests related to Online Systems Accounts, please the Online Systems Account form.
For all other requests, please use our Contact Us form.
Online Systems Support
System Status
Maintenance
Application Management System Compliance Management IS (CM-IS) DataBC Data Centre eLibrary ePayment eSubmission FTP KERMIT Legacy Well Lookup & Data Downloads Online Services WebMap Services GIS Open Data Portal bc-er.ca Orphan Sites Web Map Dormant Sites Web Map
Aug 8, 2025 4:00p.m. - Aug 10, 2025 8:00p.m. PDT
The BC Energy Regulator (BCER) is advising the public and energy resource operators of a systems outage for the BCER public website (bc-er.ca) and Online Systems.
This outage will take place from August 8 @ 4:00 p.m. to August 10 @ 8:00 p.m. PDT. This outage is for essential maintenance work - a notification is also posted on the Online Systems | BC Energy Regulator (BCER) page.
During the outage, people logging on to any of the above pages or applications will receive a message “the page you are looking for is currently unavailable.”
For immediate assistance:
- To report an industry incident during this outage, please contact the BCER using our 24/7 industry reporting line at 1-800-663-3456.
- For public concerns or complaints, call our 24-hour line at 1-877-500-2237.
Maintenance
Compliance Management IS (CM-IS)
Aug 5, 2025 5:00p.m. - 6:00p.m. PDT
The Regulator will be making updates and improvements to infrastructure on Tuesday August 5th starting at 5:00 PM PT extending through to 6:00 PM PT.
This will result in the Compliance Management Information System (CMIS) being unavailable for the duration of the maintenance window.
Maintenance
bc-er.ca
May 28, 2020 5:00p.m. PDT
Each Thursday from 5:00 – 6:00pm maintenance and updates to this website will be performed. This website may be intermittently unavailable during this time.